We're here to help
Have a question about your order or our products? Get in touch – a real member of our team will reply to you personally.
✉️Email
Write to us any time:
support@salvinilabs.com
🕘Support hours
Monday – Friday: 9:00 – 18:00 (CET)
Messages sent outside these hours are answered on the next working day.
📦Your order
For a faster reply, please always include your order number. You'll find it in your confirmation email (e.g. #1234).
Send us a message
Fill in the form and we'll get back to you by email as soon as possible.
Our team will reply within 24 hours on working days to the email address you provided.
Frequently asked questions
Where is my order?
As soon as your order has been dispatched, you'll receive an email with your tracking number. If you can't find it, please check your spam or junk folder, or write to us with your order number.
Can I change my address or cancel my order?
Yes, as long as your order hasn't been dispatched yet. Please contact us as soon as possible with your order number and we'll do our best to help.
How do I request a return or refund?
Write to us using the form and select "Returns & refunds" – we'll send you step-by-step instructions.
How should I take the products?
Directions for use are shown on the packaging and on the product page. If you have any questions, our team is always happy to help.