返金ポリシー

At Vizzani, we want you to be happy with your purchase. If you are unhappy with an order placed at vizzani.co, you can request a return under the policy below.

1. Right to cancel

You can cancel your online order without giving a reason within 30 days of the day you, or someone you nominate other than the carrier, receives the goods. If your order arrives in separate deliveries, the 30-day period starts when you receive the last item.

To cancel, email support@vizzani.co with a clear statement that you wish to cancel your order. Please include your order number so we can locate your purchase and provide the return address.

As long as you send your cancellation notice before the 30-day period ends, you have met the deadline.

2. Refunds after cancellation

If you cancel your order, we will refund the amount you paid, including any original delivery charges, subject to any deduction described in section 4.

We will use your original payment method unless you expressly agree to another method. We will not charge a fee for issuing the refund.

We will issue your refund without undue delay and within 14 days of receiving the goods back or receiving proof that you have sent them back, whichever comes first. If we have offered to collect the goods, we will issue your refund within 14 days of receiving your cancellation notice.

3. Returning your items

Please send the goods back without undue delay and within 14 days of telling us you wish to cancel, unless we have offered to collect them. You meet the deadline if you send the goods before that 14-day period ends.

For a change-of-mind return, you are responsible for the direct cost of sending the goods back. Please keep your proof of postage until your refund has been issued.

4. Condition of returned items

You may inspect the items and try on footwear as you would in a shop. Please try footwear on indoors on a clean surface. Where possible, return the items with their original packaging, tags and any accessories supplied.

If handling beyond what is reasonably necessary to inspect or try on the goods reduces their value, we may deduct the amount of that reduction from your refund where permitted by law.

5. Exceptions to the right to cancel

The change-of-mind cancellation right does not apply to:

• Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery.
• Goods made to your specifications or clearly personalised.

6. Faulty, damaged or incorrect items

If your item arrives damaged, is faulty or is different from what you ordered, please email support@vizzani.co so we can help. If a return is required in these circumstances, we will cover the reasonable cost of returning the item.

This policy does not affect your statutory rights under UK consumer law, including your rights where goods are faulty, not as described or unfit for purpose.

7. Contact

For help with a return or refund, email support@vizzani.co. We usually reply within 1–2 working days.