利用規約
1. About these terms
These Terms and Conditions apply to purchases made by UK consumers through the Vizzani online store at vizzani.co. In these terms, “we”, “us” and “our” refer to Vizzani.
2. Who we are
Vizzani
Website: vizzani.co
Email: support@vizzani.co
3. Placing an order
When you submit an order at checkout, you make an offer to buy the items in your basket at the total price shown.
We will email you to acknowledge receipt of your order. The contract is formed when we email you to confirm dispatch or expressly tell you that we have accepted your order, whichever happens first.
Before accepting an order, we may decline it if an item is unavailable, if there is an obvious pricing error or if we reasonably suspect fraud or misuse. If we decline your order, we will let you know and refund any payment we have taken without undue delay.
4. Prices and payment
Prices include VAT where applicable. Any delivery charges and the total payable to Vizzani are shown at checkout before you place your order.
If separate import duties, taxes or other mandatory charges apply, we will tell you before you place your order. Where the amount can reasonably be calculated in advance, we will show it.
Payment is due when you place your order. You can pay using the payment methods shown at checkout.
5. Dispatch and delivery
We deliver to the delivery address you provide when placing your order. The delivery options, charges and estimated delivery times for your order are shown before you complete your purchase.
We will contact you if we become aware of a delay affecting your order. Unless we agree a different delivery period with you, we will deliver your order without undue delay and within 30 days of the contract being formed. Your statutory rights in the event of late or failed delivery apply.
Please check your delivery address before placing your order. If we cannot complete delivery, we will contact you to confirm the address and explain the available options.
We are responsible for the goods until you, or someone you nominate to receive them, takes physical possession of them. If you independently arrange a carrier that we did not offer, responsibility passes to you when we hand the goods to that carrier.
6. Ownership of goods
Ownership of the goods passes to you once we have received full payment for them.
7. Cancellation, returns and refunds
You have a statutory right to cancel most online orders within 14 days of receiving the goods. Vizzani extends the period for telling us you wish to cancel to 30 days, subject to our Returns and Refunds Policy.
Our Returns and Refunds Policy explains how to cancel an order, return your items and receive a refund. It also sets out who pays return postage and which exceptions apply.
8. Your rights if goods are faulty
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If the goods do not meet these requirements, you generally have the right to reject them for a refund within 30 days of delivery.
Depending on the circumstances, you may also be entitled to a repair, replacement, price reduction or refund. If you are entitled to return faulty or incorrect goods, we will cover the reasonable cost of returning them.
Our 30-day change-of-mind returns policy is in addition to your statutory rights.
9. Our responsibility to you
We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to exercise reasonable care and skill. A loss is foreseeable if it is an obvious consequence of the breach or if both you and we knew it might occur when the contract was formed.
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit. Your statutory rights remain in full effect.
10. Website content and intellectual property
The text, photographs, graphics, logos and design on our website are protected by applicable intellectual property laws. You may use the website for personal shopping and save information relating to your order. Any other copying, distribution or publication requires the relevant permission unless permitted by law.
11. Complaints and dispute resolution
If you have a complaint, please email support@vizzani.co with your order number and details of the issue.
When we tell you the outcome of your complaint, we will provide details of any applicable alternative dispute resolution arrangements where required by law.
12. Governing law and courts
If you live in England or Wales, these terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, the law of that part of the UK applies. You may bring proceedings in the courts of the part of the UK where you live. Any mandatory consumer protections and any other rights you have regarding where to bring a claim continue to apply.
13. If part of these terms is unenforceable
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue to apply.
14. Changes to these terms
We may update these terms for future orders. The version made available to you when you placed your order applies to that order.
15. Contact us
Vizzani
Website: vizzani.co
Email: support@vizzani.co