配送ポリシー

This Shipping Policy applies to UK orders placed at vizzani.co.

1. Delivery areas

Enter your delivery address and postcode at checkout to see whether we can deliver to your address and which delivery options are available.

2. Order processing

We process and dispatch orders within 1–3 working days of receiving payment. We start processing orders placed at weekends or on public holidays from the next working day.

3. Delivery options and times

The available delivery options, charges and estimated delivery times are shown at checkout before you place your order.

Estimated delivery times are measured from the date of dispatch. If we become aware of a delay affecting your order, we will contact you by email.

4. Tracking your order

Once your order has been dispatched, we will email you a dispatch confirmation with a tracking number. You can use this number to follow your delivery on the carrier’s website.

5. Undeliverable orders

Please check that your delivery address and postcode are complete and correct before placing your order. If a parcel is returned to us because it could not be delivered, we will contact you by email to confirm your address and explain the available options.

6. Damaged, incomplete or missing deliveries

If your parcel arrives damaged or items are missing, please email support@vizzani.co as soon as you can. Include your order number, a brief description of the issue and, if available, photos of any damage.

If your order has not arrived by the end of the estimated delivery period, please contact us. We will follow up with the carrier and keep you updated.

Your statutory rights for late, missing, damaged or incomplete deliveries continue to apply.

7. Contact us

For help with your order or delivery, email support@vizzani.co. We usually reply within 1–2 working days.